English version 1.5, Last update March 28, 2024
- 1. General
1.1. In order to become a customer (hereinafter referred also as a “Player”) and play on the Jokeri.com website, a Player must accept the terms and conditions of Jokeri.com (hereinafter referred to as “Terms and Conditions” or “Rules”). The Player accepts the Terms and Conditions by registering on the Jokeri.com website and ticking the box “I hereby accept these Terms and Conditions.” If the Player thereafter continues to use the services provided on the Jokeri.com website, they are considered to have accepted the Terms and Conditions.
1.2. The Jokeri.com website is operated by Vana Lauri OÜ.
Vana Lauri OÜ (registry code 16427120), address Harju maakond, Tallinn, Kesklinna linnaosa, Roseni tn 10-135, 10111, is licensed in Estonia and is subject to the supervision of the Estonian Tax and Customs Board (EMTA) and offers services on the basis of an open-ended activity license to organize gambling, license number HKT000066 (valid from July 10, 2022), and an operating permit to organize gambling, permit number HKL000390 (valid from October 14, 2022).
In connection with these Terms and Conditions, Vana Lauri OÜ is also referred to as the “Company”, “We” or the “Operator”.
1.3. These Terms and Conditions are governed by Estonian law and are displayed on the Jokeri.com website in more than one language. The official language of these Terms and Conditions for Estonian Players is Estonian. The official language of these Terms and Conditions Players other than Estonian is English.
1.4. Due to changes to regulatory obligations and responsibilities, technical, and/or business reasons, the Company may from time to time need to change these Terms and Conditions. If changes are made to these Terms and Conditions, they will always be made available separately on the Jokeri.com website. Any changes to these Terms and Conditions will enter into force from the moment they are uploaded and published on the Jokeri.com website and are generally visible to the Players on the internet. Registered Players will also be separately informed about any changes made to these Terms and Conditions once they log in to their account. A pop-up window will appear, and the Player must agree to the changes by ticking the box “I hereby agree to the updated Terms and Conditions” in order to continue using the Jokeri.com website.
1.5. If the Player uses services, consisting of a game of chance provided on the Jokeri.com website (hereinafter referred to as the “Services”) after the changes have been published, this will be interpreted as accepting the updated Terms and Conditions. If the Player does not agree to the changes made to the Terms and Conditions, the Player should immediately stop using the Services. If the Player does not confirm the changes by ticking the box mentioned above, the Player will not be eligible to continue using the Services.
1.6. The content published on the Jokeri.com website is subject to copyright law. All material found on the page is for non-commercial personal use only. The use of the Services does not give the Player any intellectual property rights concerning the contents available on the Jokeri.com website. It is forbidden to copy and use any information, logos and images published on the Jokeri.com website. - 2. Parties to the Agreement
2.1 The Operator shall open a personal Player Account for each Player. The Player Account is intended for administration of the Player’s gaming expenses and/or wagers and for refunding and payment of winnings by the Operator. Jokeri.com accepts only natural persons over the age limit required to play the provided games legally as Players. The Player cannot be registered in the name of a company. The age limit may vary from country to country. Typically, the age limit is set to 18 years but for example, the age limit for gambling in Estonia is 21 years. A person under 21 years of age located in Estonia is prohibited to gamble or play games of chance organized as remote gambling.
2.2 By accepting these Terms and Conditions, the Player confirms having reached the minimum age limit. Non-compliance with this requirement is a violation of these Terms and Conditions. The Operator always verifies that the Player has reached the legal minimum age required to play on the Jokeri.com website. Verification will be carried out by acquiring a copy of the Player’s identity documents and proof of address electronically. In accordance with the relevant anti-money laundering requirements, the Company is obliged to make sure that the Player proves their age, identity, address, source of funds/wealth, taxable income and other relevant information. In regard to Players from Estonia, the personal identification number is also checked. Failure of the Player to oblige such a request within a reasonable time may result in the closure of the Player Account.
2.3 The Player understands that in some jurisdictions remote gambling may be illegal. The Company does not intend to provide any services to Players which could conflict with the legislation of the Players’ jurisdiction. The Player uses the Services of their own choice. The Player confirms, warrants and agrees that the use of the Services is in accordance with the laws of their jurisdiction. The Company is not responsible for any illegal or unauthorized use of the Services by the Player.
2.4 Online game providers licensed in Estonia shall not register customers from Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Region, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Coconut Islands, Colombia, Comoros, Congo (Democratic Republic), Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, North Korea, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, Guiana, French Polynesia, French Southern Regions, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kuwait, Kirgizstan, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Réunion, Romania, Rwanda, Saint-Barthelemy, Saint Helena Islands ascension and Tristan da Cunha Islands, Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint-Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, the Solomon Islands, Somalia, South Georgia and the Southern Sandwich Islands, South Sudan, Spain, Sri Lanka, Palestinian State, Sudan, Surinam, Spitsbergen and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Belarus, U.S. Virgin Islands, Uganda, the United Kingdom, U.S. Minor Outlying Islands, the United States of America and all its bases, military bases and territories, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Antarctica, Macedonia, Moldova, Mongolia, Kenya, Kiribati and Lebanon.
2.5 If a Player violates the above-listed country-specific rule, the Operator reserves the right to suspend the Player’s Player Account immediately and withhold all money transfers from and to the Player Account.
2.6 Subject to Jokeri.com’s anti-money laundering requirements and relevant responsible gambling obligations, the Company may also close or suspend the Player Account.
2.7 Each Player may only have one Player Account. Violation of this rule may result in the closure of all the Player Accounts registered by the Player and the Company shall only pay back that which remains of the deposits made by the Player. - 3. Using a Player Account and Player Responsibility
3.1 By accepting these Terms and Conditions the Player hereby confirms that they do not act in the name of another person. The Player also hereby accepts that they do not have the right to allow third parties, whether accidentally or intentionally, whether minors or other persons, to log into their Player Account. Jokeri.com shall not be held accountable for the Player’s failure, including acts of negligence and/or willful misconduct, to comply with this provision.
3.2 Subject to mandatory regulations, and except in cases of gross negligence, willful misconduct, fraud or fraudulent activity by the Company, the Company’s liability for any damages (direct or indirect) or losses caused by the Player’s use of the Services is excluded.
3.3 The Player is not allowed to transfer any funds through a third-party account. Funds shall only be transferred and deposited from and to the same account registered during the registration and verification process. The use of digital aids such as robots is also prohibited.
3.4 Jokeri.com and its partners, such as affiliates, are never responsible for compensating for a Player’s losses on the Services. Jokeri.com offers games of chance where the risk of loss falls entirely on the Player when they decide to play the games of chance provided on the Jokeri.com website.
3.5 Jokeri.com does not make automatic reports of Players’ winnings to the tax authorities. If the Player is obliged to declare their profits to a tax authority, it is the Player’s sole responsibility to comply with such obligation.
3.6 We will keep all relevant information about the game, including its rules and likelihood of winning, easily accessible to the Players and such information shall be in English and Estonian.
- 4. Harmful activities
4.1 The Operator is obliged to monitor money laundering and other financing referring to crime. The Player is obligated to assist the Operator in all queries and surveys about them.
- 5. Financial transactions
5.1 The Player must use the same account for withdrawals as they made the deposit. The Player is not entitled to interest on the funds in their Player Account, regardless of how long they keep money in their Player Account. In line with the mandatory obligatory requirements, the Operator ensures the acceptance of wagers and payments transferred to the account of the gambling operator for the making of wagers only from the settlement account of the same player or from a player in the gaming location of the same gambling operator and the making of distributions only to the same settlement account from which the Player has transferred a payment to the account of the gambling operator for the making of wagers in gambling.
5.2 The principle of Jokeri.com is to pay the Player the winnings almost immediately, however, the payment period may vary from a few minutes to 24 hours. For larger winnings over EUR 20,000, a reasonable payment schedule can be negotiated separately with the Player. For example, the payment of EUR 100,000 in parts of payments of EUR 20,000 over five days can be considered as such.
5.3 Jokeri.com does not charge its Players for money transfers. It is the Player’s responsibility to find out if the service provider they use charges a transfer fee in connection with the money transfers.
5.4 Player funds are held in a separate account from the Company’s own funds and accordingly the funds in a Player Account are protected in the event that the Company becomes financially insolvent.
5.5 Jokeri.com has the right to suspend the Player’s deposits and withdrawals if the use of the Player Account requires verification of the Player’s identity, age, or other information (hereinafter referred to as “Verifications”). It is at the Operator’s sole consideration if and when Verifications are carried out. As per AML policy, the Verifications are carried out always:
i) upon establishment of a business relationship;
ii) upon payment of winnings, making of a wager, or both on occasions where the sum given or receivable by the Player is at least EUR 2,000 or an equivalent sum in another currency, regardless of whether the monetary obligation is performed as a single payment or as several related payments over a period of up to one month;
iii) upon verification of information gathered while applying due diligence measures or in the case of doubts as to the sufficiency or truthfulness of the documents or data gathered earlier while updating the relevant data and;
iv) upon suspicion of money laundering or terrorist financing.
If the Verification requires contact with the Player and any further clarifications, the Player Account can be suspended pending the review. The most common reason for proving a Player’s identity is an exceptionally large number of games. The Verification usually involves sending a copy of the ID and a sufficiently recent copy of an invoice proving the address. It can also be a payment certificate from the bank or other payment service provider. However, these Verifications are made in the best interests of the Player, paying attention to the Player’s situation and assessing the Player’s situation on a case-by-case basis.
5.6 For the deposits, Jokeri.com has a minimum amount of EUR 10 and for the withdrawals, the minimum amount is EUR 25.
5.7 A person can only become a Player if they are the legal owner of the funds they use, and the funds have not been acquired through criminal activities.
5.8 Jokeri.com will process any withdrawal requests within one to six (1–6) working days of the receipt of the request. It is possible that the timeframe will be extended for reasons such as KYC procedures or additional verification on the withdrawal request or any other necessary verification prior to processing of the withdrawal.
- 6. Bonus rules
6.1 The welcome bonus is valid only for the Jokeri.com registered Players.
6.2 Unless otherwise specified, any unused free spins given to the Player will be cancelled automatically. This rule also applies to the welcome bonus. All free spins are valid for 24 hours unless otherwise stated in the promotion.
6.3 Unless otherwise stated, Jokeri.com requires 30x wagering for bonuses within seven (7) days. If the wagering requirement is not fulfilled, the bonus amount and all the proceeding winnings will be lost. It is possible, subject to a clause included in the bonus terms, that the wagering requirement differs from the above-mentioned. It is the Player’s responsibility to read the bonus terms and be aware of the included wagering requirements. Under any circumstances, table games, jackpot games, casino live games and video poker do not count towards the wagering requirement. For the sake of clarity, if a Player receives a welcome bonus of EUR 10 and wagers a total sum of EUR 1,000 on table games, jackpot games, casino live games and video poker, the wagering requirement is not fulfilled.
6.4 The benefit paid as bonus money cannot be repatriated before wagering in accordance with the rules. When meeting the wagering requirements for bonus money, the Player is first considered the deposited funds and only then will they use the bonus money.
6.5 Unless otherwise stated, the benefit received as bonus money can be used for a maximum of EUR 5 per spin. When using higher wagers, a Player is at risk of losing their bonus.
6.6 Wagering on the following games does not count towards the wagering requirement included in the bonuses:
Absolootly Mad Mega Moolah, Agent Royale, Age of Conquest, Astro Legends Lyra & Erion, Blazing Bull 2, Bakers Treat, Book Of 99, Castle Builder II, Cauldron, Double Dragons,Cazino Cosmos, Dwarf Mine, EggOmatic, Eye Of The Kraken, Gemix, Goblins and Gemstones, Magic of Sahara, Mad Monsters, Reel Rush II, Dynamite Riches, 11 Champions, Victoria Wild, Ducks Till Dawn, The Wish Master, Viking Runecraft, White Rabbit, Sea Hunter, Mystery Joker 6000, Extra Chilli, Wild Swarm, Dark Vortex, Jingle Spin, Zombie Hoard, Mahjong 88, Le Kaffee Bar, Narcos, Village People Macho Moves, Solar Queen, Razor Shark, Tiki Mania, Jewel Scarabs, Crystal Cavern, Blazing Bull, Solar Temple, Wilderland, Bronco Spirit, Hellcatraz, Football glory, All Star Knockout Ultra Gamble, Marching Legions, Banana Drop, Maui Millions, Lil Devil, Bombuster, Jungle Gorilla, 5 Families, Rage of the Seas, Lucky Fridays, Solar King, Emerald King, Hoard of Poseidon, Golden Tsar, Leprechauns Magic Megaways, Augustus, Jingle Bells Power Reels, Sylvan Spirits, Golden Stallion, Frost Queen Jackpots, Rome The Golden Age, Rome The Golden Age, Pirates Plenty MegaWays, Pearls Of India, The Hot Offer, Tower Quest, Rage To Riches, Robin Hood Shifting Riches, Scudamores Super Stakes, Scrooge, Serengeti Kings, Spina Colada, Sweet Alchemy, Tuts Twister, Vikings Go Berzerk, Wolf Hunters.
6.7 Jokeri.com wants to offer bonuses to all its Players. However, it is within the Company’s sole discretion to exclude individual Players from the offer. It is within the Company’s sole discretion to void any bonus and related winnings if the Company sees that the Player does not respect the bonus rules. The Company may also change the terms and conditions of the bonus or stop offering it at any time without notice. - 7. Responsible gaming and Player Safety
7.1 Players may restrict their play independently. Jokeri.com offers restrictions and self-exclusion opportunities to its Players in accordance with the regulations in force. From those Players, Jokeri.com does not accept participation in games at all.
7.2 In addition to the game restrictions offered by Jokeri.com, Players, registered as Estonian citizens or carrying an Estonian identification card, can make a personalized self-exclusion and join the list of gambling-restricted Players. This register is in Estonia under the name HAMPI. You can read more about how the blocking works via the link below. Joining is free of charge for the Player and prevents the Player from participating in gambling with gambling organizers licensed in Estonia. Link: https://www.emta.ee/en/private-client/e-services-tax-literacy/registers-inquiries/setting-restrictions-gambling.
7.3 Players may also set various types of limits on their game accounts. After registration and later on, Jokeri.com offers the opportunity to set daily, weekly or monthly loss limits.
In terms of the restrictions requested by the Player from Jokeri.com, the changes will always take effect within 48 hours at the latest.
8. Disputes
8.1 If the Player has a complaint or wishes to lodge a claim against Jokeri.com regarding the Services, the Player may submit such claim through any means, in any shape and/or form. However, we recommend that such matters be submitted via chat or email to [email protected]. Jokeri.com will try to process complaints as fast as possible. However, Jokeri.com reserves up to 15 days to respond to the Player’s complaint. This is in line with the Estonian Consumer Protection Act.
8.2 If there are software errors in the games available on Jokeri.com, the Company may consider blocking the withdrawals to the extent that the error has affected the results. Any attempted manipulation, successful or unsuccessful, interrupts the Player’s gaming and is likely to lead to legal action.
8.3 In the event of a temporary interruption in the Services, all wagers and other stakes placed on/in the Services during the temporary interruption will be fully refunded to the Players. If the Player stops playing, the unfinished game continues when the Player returns to play.
8.4 If you cannot reach an agreement with us or are not satisfied with the resolution of your matter, you may refer to the Estonian Tax and Customs Board (EMTA)
9. Limitation of liability
9.1 Except in cases of gross negligence or willful misconduct, or due to mandatory rules, the Company shall not be liable for any software-related issues and errors that have prevented the Player from accessing the Jokeri.com website or suspended play.
9.2 If the Company incorrectly pays winnings to the Player due to an error, the money will be considered to still belong to the Company and thus it will be deducted from the Player’s Account. If the Player has already withdrawn the money, the Player must inform the Operator’s customer service immediately in order to settle the matter and to avoid further consequences.
9.3 Jokeri.com and its employees and other personnel related to the Company do not guarantee that the Company’s software will always function flawlessly.
9.4 The Player confirms being an individual who has reached the minimum legal age for gambling on the Jokeri.com website and has full legal capacity, in accordance with the country where they reside or live permanently. Further, the Player understands the significance of their actions, agrees that the choice of the use of the Services is exclusively the Player’s personal choice and understands that the Player only manages funds included in the Player’s Account.
9.5 Jokeri.com is not responsible for the content on any internet sites, access to which can be obtained through Jokeri.com.
9.6 The limitations and exclusions of liability in these Terms and Conditions do not apply to the extent such limitations or exclusions are not applicable under the applicable law.
10. Data protection
10.1 Jokeri.com appreciates the integrity and confidentiality of Players’ personal data (as defined in Jokeri.com’s Privacy Notice). We collect, process and share only the information that is necessary for the provision of the Services. Jokeri.com processes personal information provided by the Player strictly in accordance with its Privacy Policy and applicable data protection laws and regulations.
10.2 By accepting Jokeri.com’s Privacy Notice and providing Jokeri.com with their personal information, the Player agrees to the processing of their personal data for the purposes described in the Privacy Notice.
